STIHL Warranty Information & Claims
If you believe your STIHL product has developed a fault during the warranty period, our team will be happy to assist with your warranty enquiry.
To help us process your claim as quickly as possible, please provide the information listed below when contacting us.
Warranty claims are assessed in accordance with STIHL's official warranty policy and terms and conditions.
Download the Full STIHL Warranty Policy
STIHL Warranty Policy (PDF)
Information Required
Proof of Purchase
Order confirmation, invoice or receipt showing the purchase date.
Serial Number
Please provide the machine serial number where available.
Fault Details
A clear description of the issue you are experiencing.
Photographs
Photos of the machine or affected parts may help speed up assessment.
How to Make a Warranty Claim
Follow the steps below to help us process your claim as efficiently as possible:
- Gather your proof of purchase.
- Locate the machine serial number.
- Prepare a description of the fault.
- Take photographs if appropriate.
- Contact the L&S Engineers team with the above information.
Once received, we will review the information and advise on the next steps in accordance with STIHL warranty procedures.
Common Warranty Exclusions
The STIHL warranty does not normally cover:
- Normal wear and tear items.
- Damage caused by misuse or negligence.
- Unauthorised modifications.
- Damage caused by lack of maintenance.
- Use of non-approved parts, attachments or accessories.
- Routine servicing and maintenance work.
Please refer to the official STIHL Warranty Policy for full terms, conditions and exclusions.
Need Help?
If you have any questions regarding a STIHL warranty claim, please contact our team at sales@lsengineers.co.uk.
